Privacy Policy

1. Introduction

Air Cool Enterprises ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aircoolhvac.in, use our services, or interact with us through various communication channels.

This policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act)of India and the General Data Protection Regulation (GDPR) for European visitors.

2. Information We Collect

2.1 Personal Information You Provide

• Contact Forms: Name, email address, phone number, company name, project requirements
• WhatsApp Integration: Phone number, messages, profile information shared through WhatsApp
• QR Code Interactions: Contact information when you scan our QR codes or save our digital business card
• Email Communications: Email address, name, inquiry details when contacting us
• Phone Consultations: Phone number, project specifications, HVAC requirements discussed
• Service Requests: Property details, HVAC system specifications, maintenance schedules

2.2 Automatically Collected Information

• Website Usage: Pages visited, time spent, browser type, device information
• IP Address: Location data (city/region level), internet service provider
• Cookies: Session data, preferences, website functionality (see our Cookie Policy)
• Technical Data: Browser version, operating system, screen resolution for optimization

2.3 HVAC Service-Specific Information

• Project Details: Building specifications, HVAC requirements, energy efficiency needs
• Site Visits: Property location, access requirements, existing system details
• Maintenance Data: Service history, equipment warranty information, scheduled maintenance
• Emergency Services: Urgent contact information for 24/7 HVAC emergency calls

3. How We Use Your Information

4. Legal Basis for Processing (GDPR Compliance)

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• HVAC Partners: Trusted suppliers and subcontractors directly involved in your project delivery
• Legal Requirements: When required by Indian law, court orders, or regulatory authorities
• Business Protection: To protect our rights, safety, and property, or that of our customers
• Service Providers: Technical service providers who assist with website hosting, email services, and communication tools

6. Data Security & Protection

We implement appropriate technical and organizational measures to protect your personal data:

7. Your Privacy Rights

Under the DPDP Act 2023 and GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at sales@aircoolhvac.in or +91 976 976 9820. We will respond within 30 days as required by law.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Inquiries: 3 years from last interaction
• Service Contracts: Duration of warranty period plus 7 years (as per Indian commercial law)
• Website Analytics: 2 years maximum
• Marketing Communications: Until you unsubscribe or request deletion
• Legal Requirements: As required by applicable laws and regulations

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your website experience. You can control cookie settings through our cookie consent banner or your browser settings. Essential cookies required for website functionality cannot be disabled.

For detailed information about our cookie usage, please refer to our Cookie Policy accessible through the consent banner.

10. International Data Transfers

Your personal data is primarily processed and stored within India. If we need to transfer data internationally for service delivery or technical support, we ensure appropriate safeguards are in place as required by the DPDP Act 2023 and GDPR.

11. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18 years of age. If you believe we have collected information from a child, please contact us immediately.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Contact Us